| Frequently Asked Questions: |
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| How do we reset our Team Fax root password? / Forgot Password? For security reasons, There is no automatic Password Reset system, You must contact support to have your root password reset, We cannot recover the old password, We can only change it. Request Password Reset |
| I'm not getting notification E-Mails? / What IP do we need to whitelist for Team Fax Alert E-Mails? The Gateway IP used for your Team Fax Instance is XXX.XXX.XXX.XXX (USA-DEMO), This is also the IP Alert E-Mails will come from, you may need to whitelist it in your spam filter as well as the E-Mail Address of [email protected] |
| 2FA / Additional Security Precautions? While we do not currently support a 2FA System such as Google Authenticator, we can lock down your Team Fax Instance such that only IP Addresses you specify can login. Simply compile a list of allowed IPs and send it to us and we can enable this feature. Request IP Access Restrictions Change |
| Change Timezone? / Time and Date is not correct in Team Fax? To request a System Timezone change for your Team Fax Instance, Send us the proper entry from this list: Timezones Request Timezone Change |